Naburi NasNaburi
Coffee Lovers Brewing Club
ROMANIAN-LEGION
   |
Posted - 2011.06.15 07:23:00 -
[2]
 Originally by: Adria Emmagan
For any other service, any time there is an outage you generally get a credit for it. When my website went down because someone DDoSed another site hosted by the same company I still got a week added to my billing for free. When my VPS went down because of a hard drive problem, their terms of service covered them from being liable, but since it was down 2 days I got an entire month for free. When my internet went down for a day I got a billing credit.
Companies that value their customers always give them credit for things that inconvenience them, even when it's not the companies fault. That's how business works. If you like your customers you do things that make them happy, that includes going above and beyond.
Dont we push the I ACCEPT button when we log in/create an account?
Quote:
12:
NO WARRANTIES
The Software, System, Game and all Game Content, and all other services and material provided in connection therewith, are provided "AS IS," with all faults, and without warranty of any kind. You assume all risk of use and all risk associated with accessing the System and playing the Game.
CCP disclaims all warranties, whether express or implied, including without limitation the warranties of merchantability, fitness for particular purpose and non-infringement. There is no warranty against interference with your enjoyment of the Game. CCP does not warrant that the operation of the System or your access to the System, or that your use of the Software, will be uninterrupted or error-free, nor that the System or Software will be compatible with your hardware and software.
While CCP attempts to have the System available at most times, CCP does not guarantee that the System will always be available, or that the System will not become unavailable during Game play. The System may become unavailable for a number of reasons, including without limitation during the performance of maintenance to the System, for the implementation of new software, for emergency situations and due to equipment or telecommunications failures.
If CCP reimburses us with SP or ISK or an extra day, it is because they decided to do so, not because we pay for the service and they HAVE to reimburse us.
|